If you're not sure which version you're using, open the Harmony mobile app and navigate to MENU Versions.
If your firmware version (or hub software) begins with a 4, then you have full home control capabilities.
However, if you're using older firmware, then you'll need to first upgrade your firmware to version 4.x.
Once complete, syncing your remote will update your software as well (when updates are available).
If you’ve experienced this issue, you probably saw the following message displayed on your Harmony remote software when you tried to update your remote: There are 3 possible causes which could be preventing your Harmony 900, 1000 or 1100 from communicating with the Harmony remote software. Firewall is Enabled The firewall included as part of the OS will interfere with the communication between the remote and Harmony software.Hi, A 6ya expert can help you resolve that issue over the phone in a minute or two.Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US. To resolve this issue you will need to stop the firewall before attempting to update the Harmony Remote.Once you have updated your Harmony remote you can re-enable the firewall.If you're new to Harmony and need help getting started with your setup, please select your remote from the product support section of our home page.