Then I had to explain my issues with the person then they transferred me to another person that was supposed to be the correct person to handle the problem. He told me that he couldn’t resolve it and put a “ticket” order in to have it fixed by the next day. I then called back went through the entire process again with no record of the work order ticket previously given. He doesn’t respond to texts, calls or pictures of how one of their contractors who came out to bury a cable that has been above ground for two months despite their repeated comments that someone should have come out, and “we will have someone come out” and on and on and on, then when they do send someone out, the contracted company tears up my lawn with a tank on Sherman Tank rotating metal treads. ( I had it disconnected due to the fact that I was not going to pay a higher rate) Pryor to this RATE HIKE I was informed by one of your agents that my bill would not change as long as I did NOT change my services. The next month (January of 2018) it went to over double, as did the next month February 2018 .….